Technology Assisted Objection Handling
Does your dealership have tools that should help your sales and business development (BDC) people be more effective? …
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Even experts can learn a thing or two…
Are you a master or a student? Do you know everything that you need to know to pass on your…
Inspect What You Expect
Do you spot check your employees? Do you spot check your customers? If you are confused about what I am…
Automotive CRM: Differentiate Your Processes
The automotive industry is always evolving and with that evolution we must constantly adapt to the changes. Question:…
Google Voice Increases Internet Lead Connection Rate
Recently, I have been playing around with various tools in order to increase how BDC departments connect with their internet…
Manage Your Inventory Feeds (Cars.com and others)
There has been plenty of controversy about cars.com and other vendors taking dealers inventory and feeding them to some really…