Internet Sales & BDC Operations That Drive More Appointments

Your leads are only as good as the team managing them. We help businesses build high-performing BDC teams that follow up consistently, handle CRM workflows, and convert leads into real appointments. From sales to service, we cover every part of your customer communication process.

What we cover:

• Inbound and outbound call training

• CRM setup and process optimization

• Service BDC setup and support

• Internet lead handling strategies

Frequently Asked Questions:

Q1: Do you train both sales and service BDC teams? Yes, we provide end-to-end training for both sales and service BDC departments. From initial lead response to appointment confirmation, we help both teams operate more efficiently.

Q2: What CRM platforms do you support? We’re familiar with most major automotive CRMs including VinSolutions, Elead, DealerSocket, and more. We tailor our training and process optimization to fit your exact tools.

Q3: Can you help us set up a new BDC from scratch? Absolutely. We guide you through the entire process—from staffing and setup to scripting, process flow, and performance monitoring—to ensure your BDC is built for long-term success.

Want a BDC that actually books? Let’s build the process that works.