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Yearly Archives: 2011

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  2. 2011

It is a bad economy out there…is it really? How bad is it?

Random Rants, Words of WisdomJune 15, 2011

I have to get something off my chest.  I am really tired of hearing people tell me how bad the…

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What I love about the car business

Random Rants, Words of WisdomMarch 9, 2011

Why do I love the car business? Why do I never stop being the best that I can be? Why…

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The Power of the Follow Up

BDC - Internet Department, Lead Management, Phone Training, Sales TrainingFebruary 10, 2011

As I mystery shop automotive dealers on a weekly basis, I am amazed at the lack of follow up phone…

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Digital Response: Email – Call – Social Media

BDC - Internet Department, Email Marketing, Lead Management, Phone Training, Sales TrainingFebruary 2, 2011

I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas…

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Do you build value?

BDC - Internet Department, Sales Training, Words of WisdomJanuary 12, 2011

I have been working in the automotive industry for over 8 years as of this month.  The one thing that…

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