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A Time-Lapse of Automotive Retailing & the BDC as We Know It

BDC - Internet Department, Lead Management, Phone Training, Sales TrainingNovember 13, 2020

November 12, 2020 by Stan Sher Remember the days when internet leads were coming in by fax just like the daily lunch…

The Dealer Direct Mail Dilemma

Analytics & ROI, BDC - Internet Department, Dealer Operations, Direct Mail, Management, Phone Training, Sales TrainingAugust 18, 2014

Is your dealership sending out direct mailers on a monthly basis? How many calls did your last mailer drive? How…

Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)

BDC - Internet Department, Dealer Operations, F&I, Management, Phone Training, Sales TrainingJuly 23, 2014

What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can…

Automotive Phone Training – Traditional vs. Progressive

BDC - Internet Department, Lead Management, Management, Phone Training, Sales TrainingDecember 3, 2013

When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…

Why Automotive Call Monitoring Is Important

Analytics & ROI, Dealer Operations, Management, Phone TrainingNovember 16, 2013

Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if…

Technology Assisted Objection Handling

BDC - Internet Department, Lead Management, Phone Training, Reputation Management, Sales Training, Social MediaOctober 7, 2013

Does your dealership have tools that should help your sales and business development (BDC) people be more effective? …