The Dealer Direct Mail Dilemma
Is your dealership sending out direct mailers on a monthly basis? How many calls did your last mailer drive? How…
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Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can…
Automotive Phone Training – Traditional vs. Progressive
When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…
Why Automotive Call Monitoring Is Important
Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if…
Technology Assisted Objection Handling
BDC - Internet Department, Lead Management, Phone Training, Reputation Management, Sales Training, Social Media
Does your dealership have tools that should help your sales and business development (BDC) people be more effective? …
Google Voice Increases Internet Lead Connection Rate
Recently, I have been playing around with various tools in order to increase how BDC departments connect with their internet…