What Car Dealers Really Need For Success
In 14 years of working in the automotive industry I have come to realize that businesses in the industry take…
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Guest Relations vs. Customer
Guest Relations vs. Customer Check out our latest video excerpt that was taken from a recent BDC Training Webinar that…
The Evolution of the BDC: Has your dealership evolved?
Evolution Of The BDC: Has your dealership evolved? A few years ago I performed speaking sessions at multiple conferences including…
Kelley Blue Book FINALLY Matters To Car Dealerships
Kelley Blue Book FINALLY Matters Remember those days when customers would come in to the dealership saying “Well Kelley Blue…
Orchestrate Sales Departments
Imagine that you attend a classical music concert. This concert has a 90 piece…
Stop Lying To Yourself About Dealership Turnover
There is a lot of talk going on about car dealership turnover. It seems that everyone has an opinion about it…