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Category Archives: Lead Management

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Off Hours Automotive BDC Follow UP

BDC - Internet Department, Dealer Operations, Lead ManagementJune 3, 2012

Off Hours Automotive BDC Follow UP Stan Sher of Dealer eTraining talks about the importance of following up on internet…

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Create The Be-Back

BDC - Internet Department, Lead Management, Sales TrainingSeptember 16, 2011

Picture this…you are a sales consultant working at a dealership.  You have gone through all of the steps and you…

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Facebook Lead Management Follow Up

BDC - Internet Department, Lead Management, Sales Training, Social MediaJuly 18, 2011

It was about five months ago that I wrote this blog, “Digital Response: Email – Call – Social Media“.  Now,…

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The Power of the Follow Up

BDC - Internet Department, Lead Management, Phone Training, Sales TrainingFebruary 10, 2011

As I mystery shop automotive dealers on a weekly basis, I am amazed at the lack of follow up phone…

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Digital Response: Email – Call – Social Media

BDC - Internet Department, Email Marketing, Lead Management, Phone Training, Sales TrainingFebruary 2, 2011

I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas…

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Leverage Your Resources to Overcome Objections

BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Sales TrainingOctober 16, 2010

Repost Dealer Marketing October 2010 How many times has a customer been difficult to you on the phone? If you…

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