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Category Archives: Phone Training

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Stan Sher at Internet Sales 20 Group

BDC - Internet Department, Dealer Operations, Management, Phone TrainingDecember 27, 2012

Stan Sher at Internet Sales 20 Group in Chicago – October 2012. <iframe width=”560″ height=”315″ src=”//www.youtube.com/embed/-oCQl6LVa4M” frameborder=”0″ allowfullscreen></iframe>

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Transforming The BDC

BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Social MediaDecember 19, 2012

After seeing the tremendous success that my last series of blogs “Transforming the Dealership” has brought in terms of visibility…

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Urgency Is Still Important

Phone TrainingSeptember 16, 2011

Repost from Dealer Marketing – September 2011 Does your sales and business development team create valid reasons for the customer…

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The Power of the Follow Up

BDC - Internet Department, Lead Management, Phone Training, Sales TrainingFebruary 10, 2011

As I mystery shop automotive dealers on a weekly basis, I am amazed at the lack of follow up phone…

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Digital Response: Email – Call – Social Media

BDC - Internet Department, Email Marketing, Lead Management, Phone Training, Sales TrainingFebruary 2, 2011

I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas…

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Leverage Your Resources to Overcome Objections

BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Sales TrainingOctober 16, 2010

Repost Dealer Marketing October 2010 How many times has a customer been difficult to you on the phone? If you…

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