Transforming The BDC
After seeing the tremendous success that my last series of blogs “Transforming the Dealership” has brought in terms of visibility…
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Automotive BDC Internet Retention Guest Relations
Automotive BDC Internet Retention Guest Relations <iframe width=”560″ height=”315″ src=”//www.youtube.com/embed/SmHdEICxfco” frameborder=”0″ allowfullscreen></iframe> Stan Sher of Dealer eTraining discusses how the…
BDC vs. Sales Floor
Repost from Dealer Marketing December 2010 Does your sales staff communicate effectively with your internet/BDC department? If you are like…
Leverage Your Resources to Overcome Objections
BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Sales Training
Repost Dealer Marketing October 2010 How many times has a customer been difficult to you on the phone? If you…
BDC Daily Phone Training
Old Blog I wrote from when I was Internet Director at Teddy Nissan…I still Preach This!!! http://dealeretraining.com http://dealeretraining.tumblr.com/ http://www.automotivephonetraining.com As…
Strategic Internet
(Repost from Automotive Dealers Network November 2008 – Strategic Internet) There are two typical scenarios used for an a dealership’s…