Car Dealers…How drastic are your business development changes?
Thanksgiving is around the corner with Christmas and New Years approaching even faster. The retail automobile industry is coming off…
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The Email Follow Up Epidemic
As published in Dealer Marketing – Page 28 – November 2014 I would like to start out by asking automobile…
The Dealer Direct Mail Dilemma
Analytics & ROI, BDC - Internet Department, Dealer Operations, Direct Mail, Management, Phone Training, Sales Training
Is your dealership sending out direct mailers on a monthly basis? How many calls did your last mailer drive? How…
Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can…
Automotive Phone Training – Traditional vs. Progressive
When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…
Technology Assisted Objection Handling
BDC - Internet Department, Lead Management, Phone Training, Reputation Management, Sales Training, Social Media
Does your dealership have tools that should help your sales and business development (BDC) people be more effective? …