Increase After Sale Product Penetration Through Automotive Guest Relations (BDC)
What? It is time to talk about the F&I department in the dealership and how the BDC (GRC) department can…
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Automotive Phone Training – Traditional vs. Progressive
When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…
Why Automotive Call Monitoring Is Important
Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if…
Even experts can learn a thing or two…
Are you a master or a student? Do you know everything that you need to know to pass on your…
Transforming The BDC
BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Social Media
After seeing the tremendous success that my last series of blogs “Transforming the Dealership” has brought in terms of visibility…
Transforming The Dealership Part 4 The Final Straw
Welcome to Part 4 of a live dealership case study. This is the final chapter of a 6 week project. …