Is your dealership prepared for 2014?
Christmas is over and New Years just passed. They say the New Year brings positive change and opportunity. Since the…
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Automotive Phone Training – Traditional vs. Progressive
When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…
Why Automotive Call Monitoring Is Important
Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if…
Technology Assisted Objection Handling
BDC - Internet Department, Lead Management, Phone Training, Reputation Management, Sales Training, Social Media
Does your dealership have tools that should help your sales and business development (BDC) people be more effective? …
Inspect What You Expect
Do you spot check your employees? Do you spot check your customers? If you are confused about what I am…
Automotive CRM: Differentiate Your Processes
The automotive industry is always evolving and with that evolution we must constantly adapt to the changes. Question:…