The Dealer Direct Mail Dilemma
Is your dealership sending out direct mailers on a monthly basis? How many calls did your last mailer drive? How…
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Automotive Phone Training – Traditional vs. Progressive
When is the last time your dealership had a progressive training solution? Is your dealership handling phone calls just like the…
Why Automotive Call Monitoring Is Important
Does your dealership have a call monitoring solution in place? Does your dealership consistently train phone skills? Chances are if…
Transforming The BDC
BDC - Internet Department, Digital Marketing, Lead Management, Phone Training, Reputation Management, Social Media
After seeing the tremendous success that my last series of blogs “Transforming the Dealership” has brought in terms of visibility…
Transforming The Dealership Part 3
Welcome to Part 3 of a live dealership case study in which Stan Sher from Dealer eTraining is working on…
BDC vs. Sales Floor
Repost from Dealer Marketing December 2010 Does your sales staff communicate effectively with your internet/BDC department? If you are like…